Housekeeping Supervisor, Full-Time

Lihue, HI

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

 

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

 

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy

Benefits:

  • Paid time off for full-time, permanent employees.
  • Employer-sponsored health plans.
  • 401k match.
  • Complimentary golf for employees and immediate family members.


SUMMARY:

Responsible for managing the daily operations of the housekeeping department to ensure all areas of the facility are clean and well-maintained. This role involves supervising housekeeping staff, maintaining inventory and supplies, and ensuring compliance with health and safety standards.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Assists with the planning, organization, review and evaluation of the work of assigned staff.  Assist and run daily pre-shift meeting, organize, distribute and follow up on daily assignments.
  • Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the department.
  • Assists with the preparation and management of the department’s budget.
  • Assists with purchasing and inventory for the department.
  • Assists with the hiring, training, development and discipline of the staff.
  • Assists in planning goals, objectives, procedures and work standards for the department. 
  • Ensures all staff maintains compliance with grooming standards and maintenance of staff uniforms.
  • Ensures that all areas of the resort are serviced and cleaned daily in accordance with established standards.
  • Ensures that rooms are checked regularly for repairs and refurbishing, and coordinating with the maintenance department to ensure that appropriate maintenance is performed.
  • Monitors and maintains hotel lost & found policy and procedures.
  • Assist in overseeing the laundry process and ensuring the linen is within the established standard and expectation of the resort.
  • Assists with safety and OSHA compliance.
  • Assists with all department and interdepartmental communications.
  • Ensures that services consistently meet owner and/or guest specifications; responds to any complaints/service issues.
  • Ensures dispatch and timely follow through of guest requests.

HOUSEKEEPING SUPERVISOR

  • Demonstrates courteous and cooperative behavior when interacting with owners, guests and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • All other task and duties assigned by the Executive Housekeeper. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

Skills/ Requirements

Education and Experience:

High School Diploma/GED; AND 2-3 years of hotel operations experience, one (1) year of which was in a supervisory role; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
  • Principles and practices of developing teams, motivating employees and managing in a team environment.
  • Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, housekeeping tools and equipment.
  • Procedures for the preparation and use of cleaning materials.
  • Use and minor maintenance of hand and power tools and equipment used in housekeeping.
  • Safety practices and equipment related to the job.
  • Use of specified computer applications involving word processing, queries, data entry and/or standard report generation.
  • Office administrative practices and procedures.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

  • Planning, organizing, supervising, reviewing and evaluating the work of staff.
  • Training others in policies and procedures related to the work.
  • Providing excellent customer service.
  • Communicating effectively in oral and written forms.
  • Organizing, maintaining and researching office files.
  • Compiling and summarizing information and preparing activity reports.
  • Organizing your own work, setting priorities and meeting critical deadlines.

HOUSEKEEPING SUPERVISOR

  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position requires the ability to stand and walk for the duration of the work shift.  While performing duties of this job, the associate is required the stamina to stand, stoop, squat, use hands to finger, handle, or feel objects for extensive period of time; strength to lift and carry up to 25 pounds.