Activities Coordinator, Casual

Lihue, HI

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

 

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

 

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy

Benefits:

  • Paid time off for full-time, permanent employees.
  • Employer-sponsored health plans.
  • 401k match.
  • Complimentary golf for employees and immediate family members.


SUMMARY:

To assist in running all of the recreation and adventure programming at Timbers Kauai as directed by the Programs Manager.  To assist guests in booking weekly activities through Nalu’s activity center.  To assist in prepared food and beverage service at Nalu’s as part of the Adventure Center programming.  To provide support and assistance with guests and visitors as necessary to maintain and exceed the high standards of the property.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Develop a thorough knowledge of the entire property
  • Lead off-property excursions as directed by the Programs Manager and assist in the creation of future tours for owners and guests
  • Maintain all equipment necessary to execute tours safely
  • Assist in updating our programming to ensure guest experiences are met and the programming schedule does not become stagnant
  • Maintenance of bicycles and assist guiding guests and owners on “Cruising the Trails” property tours when needed.
  • Assist in daily operations of the Timbers Adventure Center which will include service of prepared food for guests along with menu and food assembly, beverage menu knowledge and service, daily food requisition orders, point of sales execution, server check outs, and a cash procedure 
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented matter
  • Develop a solid working knowledge of the Alice platform for guest activity management
  • Be knowledgeable on a daily basis of group activities on and off site
  • Be available for social networking functions with guests and owners including Sunset Sessions and other events.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Report any work-related injuries to Human Resources
  • Have a clean and neat appearance

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

QUALIFICATIONS

  • To speak and read English
  • Have a current Hawaii driver’s license
  • Have a current CPR/First Aid certification
  • Ability to give attention to detail
  • Ability to handle multiple tasks

  • To be available to work evenings, weekends and holidays
  • Good judgement with the ability to make timely and sound decisions
  • Commitment to excellence and high standards
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
  • Strong organizational, problem-solving and analytical skills
  • Ability to manage priorities and workflow
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Ability to lift 50 lbs comfortably and carry weight while hiking
  • Ability in emergency situations to carry guests when needed

WORK ENVIRONMENT

  • Work is generally preformed outdoors
  • Noise level of the work environment is generally moderate
  • Work environment may include prolonged ocean exposure
  • Work environment may include challenging and technical terrain in remote locations

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.  The associate frequently is required to reach with hands and arms.  The associate is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl.

The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 50 pounds with assistance.