Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

SUMMARY:  

The Housekeeping Supervisor provides hands-on supervision of daily housekeeping operations, spending the majority of each shift on the floors and throughout the property. The Supervisor directs and supports team members, inspects residences and public areas, and monitors work progress to ensure cleanliness, presentation, and service meet Timbers Kaua’i standards.

Reporting to the Executive Housekeeper, this position provides coaching, assists with cleaning as needed, and coordinates timely completion of housekeeping services. Provides coverage for the Executive Housekeeper during scheduled days off and vacations. 

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Maintain an active presence on the floors throughout the shift, directing work, monitoring progress, and providing hands-on support while maintaining supervisory coverage. 
• Conduct daily pre-shift meetings and distribute assignments based on occupancy, arrivals, departures, scheduled services, special requests, and available staffing.
• Inspect cleaned residences before release for arrival, checking cleanliness, amenities, linen presentation, and overall readiness.  Arrange corrections, verify completion, and communicate status to Guest Services.
• Inspect public areas, service areas, housekeeping carts, and storage areas throughout the day for cleanliness, organization, and safe conditions.
• Coach team members and demonstrate proper cleaning methods, equipment use, residence presentation, and owner and guest service standards.
• Assist with cleaning residences, making beds, replenishing supplies, and other housekeeping tasks when needed to meet service priorities.
• Monitor workloads and productivity, adjusting assignments within approved staffing levels. Communicate coverage needs and obtain approval for additional hours or overtime. 
• Provide coverage for the Executive Housekeeper during scheduled days off and vacations, coordinating daily department operations, assignments, staffing coverage, inspections, and inter-departmental communication. Escalate staffing, service, or operational concerns requiring management approval to the designated manager.
• Coordinate with Guest Services on arrival priorities, special requests, service delays, and residence readiness. Respond promptly to owner and guest concerns and verify resolution.
• Report maintenance issues to Facilities, track follow-up, and verify housekeeping readiness after repairs. Assist the Executive Housekeeper with deep clean schedules and preparation for preventative maintenance.
• Monitor laundry flow, linen quality, and supply availability. Assist with inventory counts and communicate shortages and purchasing needs to the Executive Housekeeper.
• Support labor and supply controls through daily work planning, productivity monitoring, and appropriate use of materials.
• Reinforce grooming standards, safe chemical handling, equipment safety, lost and found procedures, key security, privacy, and procedures for entering occupied residences.
• Complete inspection records and shift handoffs, documenting unfinished work, maintenance concerns, and service follow-up.
• Assist with onboarding and training, reinforce departmental procedures, and provide performance observations and concerns to the Executive Housekeeper.  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

• High School Diploma or equivalent combination of education, training, and experience.  Housekeeping experience in a luxury resort or residential hospitality setting is preferred.  
• Knowledge of cleaning methods, linen care, chemical handling, and housekeeping equipment.  Ability to assign and inspect work, coach employees, resolve service concerns, communicate clearly, prioritize changing demands, and maintain accurate records using applicable computer systems.

Required Knowledge and Skills 

• Strong leadership and supervisory skills to manage a large team.
• Excellent communication and interpersonal skills to interact with team members, owners, and guests.
• Detail oriented and committed to maintaining a high standard of cleanliness and presentation.
• Knowledge of health and safety regulations, sanitation standards, and cleaning procedures.
• Proficient in using standard computer software (e.g. Microsoft Word, Excel, Outlook).
• Correct business English, including spelling, grammar, and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by video conference, and over the telephone.
• Ability to work under pressure and handle multiple tasks efficiently.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment; stamina to sit, stand, and walk for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone. 

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.